Email us within 14 days with your order number and we refund you in full. We do not ask why.
How to get a refund
Two routes, both landing in the same inbox. Either works, within 14 days of buying:
- Reply to your Gumroad receipt. This is the route Gumroad itself points buyers to — the receipt replies straight to us. Nothing to look up.
- Or email pokerclub.partnerships@gmail.com with the order number from that receipt.
No form, no questions. Gumroad has no self-service refund button — on Gumroad the creator sets the refund policy and issues the refund, so reaching us is the whole process. Please do use it: we would far rather refund you than have you dispute the charge with your bank, which costs us both more and helps nobody.
How long it takes
- We issue your refund within two working days of hearing from you, inside Gumroad.
- Your bank then takes a further five to ten days to show the money. That part is out of our hands, and it is the usual reason a refund looks like it hasn’t happened yet.
- Refunds go back to the card or account you paid from. Neither we nor Gumroad can send them anywhere else.
What happens to the files
Your licence ends when the refund is issued, and you should delete the files. We have no way to check and we are not going to pretend otherwise — this line exists so the position is clear, not because there is a mechanism behind it.
Your statutory rights, and why ours are wider
EU and UK law gives consumers a 14-day right to withdraw from most online purchases. For digital content delivered immediately, that right ends once download begins — which is what you agree to by ticking the box at checkout, and it is what lets us give you the files straight away instead of making you wait out a cooling-off period.
We then give the 14 days back voluntarily. That is this policy. It is more generous than the law requires, we offer it on purpose, and it is not affected by the checkbox at checkout.
Separately, and regardless of the 14 days: if a file is corrupt, incomplete, or not what the page said it was, you are entitled to a remedy under consumer law — tell us and we will fix it or refund you, whichever you prefer.
The honest limits
- After 14 days we are under no obligation, but email us anyway if something is genuinely wrong. Nobody here is looking for a technicality.
- We may decline refunds where there is clear evidence of abuse — for example, repeated buy-and-refund cycles on the same products.
- Refunds cover what you paid, including any tax charged. Any currency conversion fee your own bank applied is between you and your bank.
A guarantee that hedges is not a guarantee. If we cannot stand behind a $12 book for two weeks without adding conditions to it, the book is the problem — and a brand with no face on it cannot afford the kind of small print that makes people wonder what the catch is.